An opener does one job that is easy to forget: it closes the door when you are no longer standing beside it. When that job slips, the door can sit partly open for hours without anyone noticing. This walk-through shows what to watch for and how to test it.
Notice the small changes first
The door may stop at a height a few inches above the floor, or it may pause on its way down and then continue. The motor may run longer than it used to before the door settles. A light on the opener may blink in a pattern you have not seen before. Any of these is worth a closer look.
Test the close from the wall
Stand inside the house and use the wall button to close the door while you watch the travel. Note whether it reaches the floor, whether it reverses partway, and whether the motor stops cleanly. Repeat the test with the remote, since the two controls can behave differently when a setting has drifted.
Check the sensors
Look at the two sensor lenses near the floor on each side. They should face each other and show a steady light. Clear any dust or cobweb from the lenses, and make sure nothing sits in the path of the beam. A misaligned sensor is often the reason a door stops short.
Check the automatic close timer
If your opener has an automatic close feature, confirm that it still runs and that the time you set is the time you expect. Some openers reset after a power interruption, and the timer may no longer be active.
Decide what to ask for
If the sensors are clean and aligned and the door still stops short, ask whether the travel limits need adjusting or whether the opener itself needs service. Ask who will make the adjustment, what they will check, and whether the work will be written down.
Keep a record of the walk-through
Write down the date of each test and what you saw. A short record tells you whether the door is drifting slowly or changed suddenly, and it gives a technician something concrete to work from. The garage door opener planning page gives the typical service life for the unit and helps you plan a replacement window if the adjustments stop holding.