Cooling is planned for the house as a whole, but the people in it use the rooms at different times. The question to answer before a unit is chosen is simple: which rooms need cool air in the afternoon, which in the evening, and which only at night. Write that down. It will guide every question you ask.

Map the rooms by use

List each room and when it is occupied. A home office that runs through the afternoon, a bedroom that is used only at night, and a living room that fills in the evening each ask for different airflow. Note which rooms have doors that close and which stay open.

Look at the upper floor

Heat collects upstairs, and a room over a garage or under a roof often runs warm even when the rest of the house is comfortable. Ask whether the proposal accounts for that load, and whether the supply and return ducts reach those rooms in a way that will carry enough air.

Ask about zoning

Zoning divides the house into areas that can be cooled on different schedules. Ask whether zoning is part of the proposal, what it adds to the work, and whether the existing ducts support it. If zoning is not offered, ask why, and whether a future addition would still be possible.

Ask for a load calculation

A proposal should rest on a calculation of the house, not on a rule of thumb about floor area. Ask who performed the calculation, what it assumed about windows, insulation, and sun exposure, and whether a copy is available to you. Compare proposals only when they used the same method.

Check the ducts and the returns

Undersized or leaking ducts waste the capacity of the unit no matter how well it is sized. Look for return grilles in the rooms that run warm. Ask how the proposal will treat leaks and whether new returns are included.

Read the planning page before you decide

The central air conditioner planning page gives the typical service life and a planning date for the system. Use that date to decide whether a new system now makes sense, and whether the layout you choose will still suit the household when the unit reaches that age.